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Compliance and Rules

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When a Guest Asks You to Delete Their Data: A Host's Obligations
Compliance and Rules

When a Guest Asks You to Delete Their Data: A Host's Obligations

A guest asking you to delete their data is not asking you to break the law. This guide separates what a deletion request reaches from the statutory guest registers that sit outside it, sets out how long those registers run and why the clock is set by the guest's location rather than your company's, shows a storage discipline that keeps the retained set small, and gives a four-step reply that answers the request without promising something you cannot deliver.

ทีมบรรณาธิการ Localsbnb22 กันยายน 2569
Lost Keys and Lock Changes: Who Pays, and What Your House Rules Must Say
Compliance and Rules

Lost Keys and Lock Changes: Who Pays, and What Your House Rules Must Say

A lost key is rarely expensive because a locksmith is expensive. It is expensive because nothing written down settles three questions in advance: who pays, whether the event triggers a spare key or a cylinder change, and what the guest is told. This article sets the wording for those answers, then the four steps to run when it happens.

ทีมบรรณาธิการ Localsbnb22 กันยายน 2569
Guest Screening and Privacy: What You May Collect, and What You May Not
Compliance and Rules

Guest Screening and Privacy: What You May Collect, and What You May Not

Registration rules ask hosts to record specific facts and report them within a day. They rarely ask for an image, and Spain's data protection authority said on 17 June 2025 that requesting one exceeds data minimisation. This article compares the Spanish and Italian register duties, sets out the controller obligations that follow, and shows how to keep a compliant file without keeping documents.

ทีมบรรณาธิการ Localsbnb22 กันยายน 2569