Resources for hospitality teams
Explore practical Channel Management guides for vacation rental hosts and property managers.
Your calendar says one price and the OTA shows another — or a guest books free cancellation and the booking lands as non-refundable. The fault sits in the mapping between your rate plan and the channel's offer, and this guide diagnoses it in ten minutes.
Changing a price is never just typing a number: it sits inside a date range, a weekday pattern, a rate plan and a pricing model. This routine backs up the current price, makes the change where it is owned, then proves the sync held.
The guest paid, Agoda says confirmed, your calendar says nothing. This guide traces a missing booking through the three systems it passes, shows where it can stop, and covers what to do for the guest while you investigate.
Two guests, one set of dates. This guide explains why double bookings happen, what an overbooking really costs beyond the refund, and the calendar setup — one source of truth per night — that closes a booked night on every channel at once.
A failed sync shows up as a guest booking the old price, or a night that stays open on one channel and closed on another. Learn what each sync status means and run a 10-minute triage that restores the link without re-entering bookings by hand.