Resources for hospitality teams
Explore practical Growth guides for vacation rental hosts and property managers.
Destination searches are decided before a guest compares prices, and they're answered by guides rather than listings. A single property can't win the broad query, but it can own the narrow one through names, precise location language and consistent detail.
A listing description is accurate for about one season. After that it keeps describing a property that has quietly changed. Four short passes a year — one after the season, two mid-year, one in winter — keep it honest without a full rewrite.
A phone walkthrough doesn't fail on equipment. It fails on three habits you can fix before you press record: moving too fast, shooting into the window, and holding the camera on nothing. Framing, light and order do the rest.
Reviews you earned on a platform are yours to read and not always yours to republish. This guide separates what a guest grants from what a platform holds, sets out the uses that are fine — quoting, paraphrasing, linking — and shows how to collect testimonials you own outright.
Guests don't decide from a beautiful photograph; they decide from a sequence. This guide sets out the four questions a photo set has to answer, in the order guests ask them, the twelve frames that cover them, and a one-page list you can hand to anyone with a phone.
Ten reviews in ninety days isn't a messaging problem — it's a delivery problem with a short messaging step at the end. This guide sets out the parts you control, the two moments a review is decided, the arithmetic that shows whether the target fits your calendar, and the reply that matters more than the score.
An enquiry is a decision somebody hasn't made yet, and it closes by itself — usually on the next listing they open. This guide maps the sequence between an enquiry and a booking, names the one job your first reply has to do, and sets out how to hold the decision open through the hours you're asleep.
You can't run two titles at once on one listing, so a title test is a sequence, not a split. This guide covers what a title change costs you, which of the four parts is worth isolating, and why the note you keep makes the second test cheaper.
A returning guest is the cheapest booking a host ever gets, and asking for one is not the problem. The problem is the single sentence that moves the next payment off the platform. This guide separates the referral conversation from the payment conversation and gives three habits that read well later.
A local business profile is built for premises a customer visits and finds staffed. Most short lets are neither, and creating one anyway is how listings lose the profile and the reviews with it. This guide sets out three qualitative eligibility tests, what may go into a profile you qualify for, and what to do instead.