Resources for hospitality teams
Explore practical Compliance and Rules guides for vacation rental hosts and property managers.
Guest registration data answers to two clocks that rarely match, and a retention period you can't evidence is the same as no policy at all. This guide covers what actually counts as a record, how statutory retention and privacy law pull against each other, and how to keep the deletion routine defensible.
Second-home limits live in planning and housing law, not in short-let licensing, which is why owners meet them late. This guide maps the three shapes a restriction takes and the order to check them in, before an offer rather than after completion.
A noise monitor measures decibel levels and nothing else, which is what makes it useful and what makes it fragile. This guide covers what the device may capture, what a listing has to say before a guest books, and why quiet hours are a local question rather than a platform setting.
A short-let licence is one of two permissions a listing needs; the building usually holds the other, and it runs on its own clock. This guide covers why consent sits upstream, the three documents to ask for, which approval blocks the rest, and what a night cap changes.
Strong wording doesn't win a dispute; evidence does. This guide separates house rules, listing terms and a signed agreement, sets out the four clauses that tend to survive a challenge, and names the ones that look firm and fold.
A guest asking you to delete their data is not asking you to break the law. This guide separates what a deletion request reaches from the statutory guest registers that sit outside it, sets out how long those registers run and why the clock is set by the guest's location rather than your company's, shows a storage discipline that keeps the retained set small, and gives a four-step reply that answers the request without promising something you cannot deliver.
A licence expiry is the least dramatic administrative failure in hosting and one of the most expensive. Three clocks run at different speeds, each needs a different lead time, and in places where permits are capped a lapse can cost the slot rather than a week. This guide sets the countdown and the paperwork location.
Registering for tourist tax is the easy half; the half that generates penalties is the remittance clock that starts on the first night you host. This guide walks the three steps — the registration number, the reporting calendar and the remittance receipt — and the three records per stay that make a later cross-check reconcile.
A lost key is rarely expensive because a locksmith is expensive. It is expensive because nothing written down settles three questions in advance: who pays, whether the event triggers a spare key or a cylinder change, and what the guest is told. This article sets the wording for those answers, then the four steps to run when it happens.
Registration rules ask hosts to record specific facts and report them within a day. They rarely ask for an image, and Spain's data protection authority said on 17 June 2025 that requesting one exceeds data minimisation. This article compares the Spanish and Italian register duties, sets out the controller obligations that follow, and shows how to keep a compliant file without keeping documents.